Privacy Policy

Hermes is a digital assistant that helps you capture and organize work through SMS/MMS and related channels. If you have questions about privacy, contact us via our contact page.

Hermes is a Nauset AI product — built in-house and improved continuously.

Main Hermes number: (888) 470-8906

• Messaging data: your phone number, message content, and metadata (timestamps).
• Media: photos you send (MMS) and audio you share, if supported.
• Derived data: transcriptions, summaries, extracted tasks, reminders, and tags.
• Support communications: emails you send us and related correspondence.

• Provide messaging responses, summaries, and requested reminders
• Maintain job/customer context so you can retrieve past details
• Operate and secure the service (fraud prevention, abuse detection)
• Improve product quality (for example: fixing failure modes)

We may share information with vendors who help provide Hermes, such as messaging and infrastructure providers. These vendors process data on our behalf and under contractual restrictions.

We may also disclose information if required by law, or to protect users, the public, or our systems.

You can stop Hermes messaging by replying STOP. For help, reply HELP. See Messaging Opt-In.

To request access to or deletion of your data, contact our contact page.

We retain information for as long as needed to provide Hermes and comply with legal obligations. Retention may vary based on the type of data and the purpose it was collected for.

We may update this privacy policy from time to time. The effective date at the top of this page indicates when it was last updated.